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Customer Relationship Management (CRM)

CRM is often overlooked by businesses: as they strive to attract new customers, they often fail to maximize the opportunities represented by their existing ones.

CRM is about giving the best possible service to customers, and making sure that they use the full range of your services. Whether you require advice about CRM, or a completely new bespoke system – with full staff training and integration into your existing systems – Visible can help.

In an economic climate as tough as the one currently faced by the majority of businesses, it is absolutely essential that customers are retained. In most cases, it is far easier and more efficient to expand business through existing customers than it is to go out and find new customers. Yet, many businesses fail to grasp this simply fact, emphasising the quest for “new” business.

Top sports coaches understand that the winning teams are no usually the ones who do extraordinary things, but are the ones that do the basics extraordinarily well. This is the essence of good CRM. Good Customer Relationship Management brings together a whole host of basic oncepts, encompassing everything from a customer-focused attitude, service standards, to ensuring that systems are implemented that take the “haphazard” and “accidental” elements out of managing customer relationships.

Visible enjoys a track record in the successful design, implementation and management of all aspects of CRM, including:  

• Customer reward and loyalty schemes – design and implementation
• Customer incentives and repeat business generation
• Design and implementation of CRM systems
• CRM training and coaching

 

 

 

 IF YOU WOULD LIKE TO FIND OUT HOW VISIBLE MAY BE ABLE TO HELP YOU
WITH YOUR CUSTOMER RELATIONSHIP MANAGEMENT,   CONTACT US TODAY!